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Privacy Policy

Privacy Policy

This Privacy Policy explains how Focus Frame processes personal data when you use the website, submit an inquiry, arrange product photography services, or interact with private galleries and related communications.

Terms of Service Contact
Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Contact Information

Privacy email
[email protected]
Telephone
+262 693 54 64 25
Postal address
3 Rue Henri Cornu, 97460 Saint-Paul
Privacy contact
Use the contact details below for privacy questions or requests.
Contact Page
GDPR
Regulation

GDPR Overview

For GDPR purposes, we act as a controller for personal data processed through the website, inquiries, bookings, studio production, delivery galleries, and related administration. Processing is based on consent where required, contract performance, legal obligations, and our legitimate interests in operating and securing the business.

Where GDPR applies, it governs our processing of personal data for users in the European Economic Area.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority European Data Protection Board
This section is relevant to individuals whose data is processed under GDPR.
Privacy and data rights

GDPR Rights

Where GDPR applies, you may request access, rectification, erasure, restriction, objection, and data portability, and you may withdraw consent where processing relies on consent. You also have the right to lodge a complaint with the competent supervisory authority if you consider that your data protection rights have been infringed.

The rights described here apply subject to the conditions and limits set by GDPR.
Data category

Data We Collect

We may process identification and contact details, project and product information, booking and communication records, reference materials, shot lists, delivery preferences, invoice and payment records, image selection choices, and technical data such as device and usage information. Where needed for studio work, we also process product intake details and notes about the requested image set, styling, and retouching scope.

The categories collected depend on the inquiry, booking, and delivery steps used.
Collection source

How We Collect Data

We collect data when you submit an inquiry, request a quote, arrange product intake, review a shot list, approve sample setup, select images in a private gallery, or receive edited files. We may also receive information from payment providers, delivery services, and technical systems that support the website and gallery functions.

Most information comes directly from the client or from normal website use.
Cookie type

Types of Cookies

We may use essential cookies to operate the site, session cookies to keep forms and gallery sessions active, preference cookies to remember selected settings, and analytics cookies to understand basic site usage. Cookies are used only to support the website, improve reliability, and maintain secure access to private features.

Cookie use is limited to operational and functional purposes.
User control

Cookie Controls

You can manage cookies through your browser settings and, where available, through any cookie controls shown on the site. Some cookies are necessary for basic site functions and private gallery access, while others support analytics or preference storage. Blocking certain cookies may affect site performance or limit access to some features.

Browser settings remain the main control for non-essential cookies.
01

How We Use Data

We use personal data to respond to inquiries, prepare quotes, review product counts and style references, plan intake and delivery, confirm shot lists, produce and edit images, provide private selection and delivery galleries, manage payments and invoices, maintain records, secure our systems, and comply with legal obligations. We may also use limited technical data to operate the website and understand basic service performance.

Each processing activity is linked to a defined operational need.
02

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, file delivery, storage, and technical maintenance. We may also share information with delivery or logistics providers when product intake or return handling requires it. These recipients may process data only for the services they provide to us and under appropriate confidentiality or data protection terms.

Operational recipients are limited to those needed to run the service.
03

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or establish, exercise, or defend legal claims. We may also disclose information where necessary to prevent fraud or address security incidents.

Legal disclosures are made only when a valid obligation exists.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing, and to receive a copy of data you provided in a portable format where applicable. Some requests may be limited by legal obligations, security needs, or the need to complete the services you requested.

Available rights depend on the legal basis and the nature of the request.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify your identity and to understand the request before responding.

Requests are handled after we verify identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed to handle inquiries, manage bookings, complete production and delivery, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where appropriate, subject to any lawful retention requirement.

Retention is tied to the purpose for which the data was collected.
Policy Updates

Policy Changes

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The version in effect is the one published at the time your data is processed, unless a later version states otherwise.

We review this policy when our practices or legal obligations change.